Privacy Policy for Metabolix

Last Updated: 11 July 2025

Metabolix (“we,” “us,” or “our”) operates www.metabolix.co.za, specializing in energy supplements, fitness coaching, and sporting event management. We are committed to protecting your privacy in compliance with South Africa’s Protection of Personal Information Act (POPIA), Act No. 4 of 2013.

This Privacy Policy explains how we collect, use, and safeguard your Personal Information when you:

  • Purchase energy supplements from our website.
  • Register as a member, personal trainer, or event manager via Ultimate Member.
  • Participate in or organize sporting events.

By using our website or services, you agree to this policy.

1. Information We Collect

We collect the following data:

A. Customers (Energy Supplement Purchases):

  • Name, email, phone number, shipping address.
  • Payment details (processed securely via third-party gateways like PayFast).
  • Order history & product preferences.

B. Ultimate Member Registrations (Trainers/Event Managers):

  • Full name, contact details, professional qualifications (for trainers).
  • Event details, location, participant lists (for event managers).
  • Profile information (e.g., bio, photos) uploaded to your account.

C. Automated Data:

  • IP address, browser type, cookies (see Section 5).
  • Website usage analytics (e.g., pages visited).

2. How We Use Your Information

We process your data to:

  • Process supplement orders and deliver products.
  • Verify and manage trainer/event manager profiles on Ultimate Member.
  • Communicate about orders, events, or promotions (with consent).
  • Improve our website and services.
  • Comply with legal obligations (e.g., tax records).

Legal Basis:

  • Contractual necessity (e.g., fulfilling orders).
  • Legitimate interest (e.g., fraud prevention).
  • Consent (e.g., marketing emails).

3. Sharing Your Information

We only share data with:

  • Payment processors (e.g., PayFast) to complete transactions.
  • Delivery companies for order fulfillment.
  • Event partners (e.g., venues, sponsors) for coordinated logistics.
  • Legal authorities if required by law.

We ensure all third parties comply with POPIA.

4. Direct Marketing

We may send promotional offers via email/SMS if you opt in. You can unsubscribe anytime:

5. Cookies & Tracking

Our website uses cookies to:

  • Remember login sessions for Ultimate Member accounts.
  • Analyze traffic (e.g., Google Analytics).
  • Personalize your experience.

You can disable cookies in browser settings, but this may affect functionality.

6. Data Security

We implement:

  • SSL encryption on our website.
  • Secure payment gateways.
  • Restricted access to member data.

Note: No system is 100% secure—you share data at your own risk.

7. Your Rights Under POPIA

You may:

  1. Access, correct, or delete your data.
  2. Object to processing (e.g., marketing).
  3. Withdraw consent (e.g., event notifications).
  4. Lodge a complaint with the Information Regulator (https://www.justice.gov.za/inforeg/).

Requests: Contact us at:

We respond within 7 business days.

8. Data Retention

We retain data:

  • For as long as needed to fulfill orders or legal requirements.
  • Member profiles until account deletion.

9. Changes to This Policy

Updates will be posted on www.metabolix.co.za. Continued use constitutes acceptance.

10. Contact Us

Metabolix

Information Regulator of South Africa:
https://www.justice.gov.za/inforeg/