Privacy Policy
Last updated: 16 March 2026 | POPIA Compliant
1. Who We Are
Metabolix Health & Fitness (“Metabolix”, “we”, “us”) is a South African health and fitness platform. We are the responsible party for your personal information as defined under the Protection of Personal Information Act 4 of 2013 (POPIA).
Information Officer: Metabolix Health & Fitness
Contact: Johannesburg, South Africa
2. What We Collect
- Name and email address (account creation)
- Delivery address (order fulfillment)
- Phone number (optional — WhatsApp order updates)
- Purchase history (order management, loyalty points)
- Device and browser data (analytics, security)
3. Why We Collect It
- To process and fulfill your orders
- To manage your account and loyalty points
- To send order confirmations and shipping updates
- To improve our platform and product offerings
- To comply with legal obligations
4. Your Rights Under POPIA
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Object to processing of your data
- Lodge a complaint with the Information Regulator
To exercise these rights, contact us or use the data request form.
5. Data Retention
We retain your data for as long as your account is active or as required by law. Order records are retained for 5 years for tax compliance. You may request deletion of non-essential data at any time.
6. Third Parties
We share data only with service providers necessary to operate our platform:
- PayFast — payment processing
- Bob Go / The Courier Guy — order delivery
- Firebase (Google) — database and authentication
We do not sell your personal information to third parties.
7. Security
We use SSL encryption, Firebase security rules, and industry-standard practices to protect your data. In the event of a breach, we will notify affected users and the Information Regulator within 72 hours.
8. Contact
For privacy queries or data requests: privacy@metabolix.co.za
Information Regulator (South Africa): www.justice.gov.za/inforeg